Customer Feedback and FAQ

Maybe it's helping... not sure

Hi Leah, thank you for your feedback. I see you just received your order a little over a week ago. Please note that it takes around 3 weeks of once daily feeding to your cat to start noticeably feeling relief from your allergy symptoms. We look forward to hearing an update from you in the coming weeks regarding possible improvement in your allergy symptoms. Please reach out with any questions or concerns. Thank you!

Must have for that allergy in the family

I’m allergic to cats, but I love my cat and he’s heavily imprinted on me to the point I’m his cuddle partner. I’ve tried everything from Pacagen, allergy pills, and even the liveclear diet. This has been the first meal topper that my cat scampers for. He’ll actively wait for me to put the topper on the food before he starts munching and it’s the first thing he finishes all of. I can shove my nose in his face without issues because I love my cat.

Unhappy

Jar isn’t even half way full. If that is the standard amount, you need to update the description of your product. I paid for 1.7oz and got 1/3 of that.

We are so sorry that you were not satisfied with your product. In regards to your concerns, the jar is 8 ounces to leave sufficent space to hold the 1.7 ounce of powder and the scoop. One unit is portioned to last for 30 days using one scoop a day. If you are still not satisfied, we are happy to offer you a refund. Please reach out if we can assist you with any further questions or concerns.

No progress nor improvement

It takes my cat a bit to get used to it yet no improvement so far with fur dropping crazy

Hello Ran, thank you for your feedback. Please note that it takes around 3 weeks of once daily feeding to your cat to start noticeably feeling relief from your allergy symptoms. We look forward to hearing an update from you in the coming weeks regarding possible improvement in your allergy symptoms. Please reach out with any questions or concerns. Thank you.

Great Product and Customer Service

My allergies have noticeably improved since I started using this, my cat's eating habits were completely uninterrupted when I started using it, and the customer service is great as well.

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FAQ

What ingredients are in the supplement?

Simply chicken eggs exposed to cat allergens and our proprietary sugar blend. No fillers or preservatives.

When will my package arrive after placing the order?

Your package will be shipped 2-5 business days after your order is placed.

How long does it take to feel a reduction in my allergy symptoms?

After around 3 weeks of daily feeding to your cat, you may start to feel relief from your cat allergy symptoms.

What are the directions for feeding my cat the supplement?

Feed it to your cat once a day everyday. Add one scoop (one teaspoon) of the powder supplement into your cat’s wet or dry food and mix thoroughly. Add a little bit of water to the dry food if the powder supplement is not adhering. For kittens under 10 months old, mix in a half scoop (1/2 teaspoon) to their wet/dry food.

Is SaFeline pet’s food topper safe for my cat?

Yes, our product is safe for cats. It's an all-natural, simple formula made with eggs, sugar, and D-mannose (a natural sugar made from cranberries). That's it. No preservatives. No fillers. 100% natural.

How much sugar is in the product?

The sugar is added to protect the allergen-neutralizing proteins in the eggs through the freeze drying process. There is less than 1 gram of sugar in each jar. The sugar is added to protect the proteins in the egg from becoming de-natured during the freeze-drying process. 3% is the recommended sugar limit in a cat's daily diet. Our sugar amount is below this limit while still remaining effective.

What research have you done to formulate the supplement?

All of our research sources can be found on the ‘How it Works’ page here.

What safety and health measures are included in your manufacturing process?

Our farms and operations are based out of Dayton and Roanoke, Virginia. Both co-owners have professional experience in the food service industry and follow all Current Good Manufacturing Practice (CGMP), Virginia Department of Health (VDH), and Center for Disease Control (CDC) guidelines. SaFeline pet and our farmers follow biosecurity measures, including, but not limited to, sanitizing utensils before/after use, using stainless steel surfaces and materials, wearing PPE, and minimizing cross-contamination.