Refund policy

Refund and Cancelation Policy

1. We do NOT accept returns of the product---regardless of their condition or if un/opened---due to their perishable food nature.

2. We do issue cancelations and full refunds for applicable circumstances at our discretion. If you no longer want to receive your outstanding order(s), please immediately send an email to customerservice@safelinepet.com before your order(s) is shipped to request a cancelation and refund. To stay updated on our current shipping timeframe, frequently check the 'Home', 'Shop Now', and 'Customer Feedback and FAQ' pages on our website. In your email, always include the order number(s) for each corresponding order(s) you're referencing.

Damages and Incorrect Order Delivery

Please inspect your order upon delivery and immediately contact us via email at customerservice@safelinepet.com if the product(s) you've received is defective, damaged, or the incorrect quantity was delivered. On an individual case-by-case basis, we will review the issue and proceed with issuing a resolution. In your email, always include the order number(s) for each corresponding order(s) you're referencing.

Questions? Concerns? Contact Us Via Email

For any questions or concerns regarding your order(s) or our cancelation and refund policy, please contact us via email at customerservice@safelinepet.com. In your email, always include the order number(s) for each corresponding order(s) you're referencing.