How SAFELINE Pet Protects Your Family from The Bird Flu.

We are aware of the increasing concern regarding Avian Influenza A (H5N1) "Bird Flu" cases throughout the USA. According to the Virginia Department of Health, "To date, H5N1 bird flu virus has not been detected in people, dairy cattle, or other domestic animals in Virginia." This includes the counties of Dayton, Virginia and Roanoke, Virginia where we produce our eggs and manufacture our product. SAFELINE's manufacturing facility strictly processes chicken eggs, eliminating any exposure to or cross-contamination from dairy cattle or its byproducts.

Heat Treatment/Pasteurization

H5N1 cannot survive if heated to 165°F. SaFeline’s facility uses an immersion circulator to heat and hold the eggs to 165°F before dunking them into an ice bath and loading them into freeze dryers. All eggs are washed prior to pasteurization, and pasteurized eggs are strictly kept separate from unpasteurized eggs.

How does SaFeline protect our chickens and cats and your cats from the Bird Flu?

From farm to facility, we are following the Virginia Department of Health's recommended biosecurity practices:

Our structural biosecurity measures include:

fully-enclosed chicken houses and coops
isolation of chickens from visitors, wild birds, and rodents

Our operational biosecurity measures include:

regular cleaning of poultry living areas and equipment
hand washing before and after egg collection and poultry handling
no eating/drinking in poultry living areas
wearing personal protective equipment (PPE), specifically disposable gloves, goggles, face mask, and hair net
wearing dedicated farm clothing and shoes
monitoring the health of our chickens
knowing the warning signs of illness

We have small to mid-sized local farms maintained by individual families and their farmhands. Our #1 priority is the safety of your cats, our cats, and our chickens through maintaining ethical farming and business practices.

Sources

https://www.vdh.virginia.gov/epidemiology/influenza-flu-in-virginia/avian-flu/

https://www.cdc.gov/healthy-pets/about/backyard-poultry.html

https://www.aphis.usda.gov/livestock-poultry-disease/avian/defend-the-flock

Working great so far

ZERO CUSTOMER SERVICES

Emailed them over and over again to modify order or ask a question. 0 replies at the email they listed. Don't bother paying for the faster shipping method. I paid 10 dollars for USPS Priority Mail Shipping and still got the standard slow shipping. I emailed them and no replies. Use another product before something goes wrong with your order!!!!!!

Hi Zhanming,

We’re very sorry to hear about your experience and appreciate you bringing it to our attention.

After looking into it, we discovered that your original email unfortunately landed in our spam folder, which delayed our ability to respond. That’s on us, and we truly apologize for the inconvenience.

We’ve gone ahead and fully refunded your order, and we’ll still be sending it free of charge as a gesture of goodwill.

We also wanted to clarify that because you’re enrolled in our subscription service, shipping costs are already included in your monthly payment. All subscription orders are shipped using standard shipping, so there should not have been an additional charge for priority shipping.

We’re a small team working hard to improve our systems, and your feedback helps us do that. We hope we’ll have the chance to earn back your trust.

-SaFeline pet

Can comes half full?

Haven’t tried the product yet but it’s only filled halfway which seems a bit expensive for $22. Hopefully it works though! Just wanted to write this so no one else was surprised

Hello,

We’re happy to hear your package arrived safely! Thank you for taking the time to share your first impression, and we completely understand how the half-filled jar could be surprising at first glance.

To clarify—our jars are 8 oz in size, but the actual supplement inside is measured out precisely to provide 30 scoops for 30 days, which weighs approximately 1.7 oz. We chose a larger jar intentionally to leave room for the scoop and an oxygen absorber, both of which help preserve freshness and make dosing easier.

We hope you love the product once you try it, and we’re always here if you have any questions!

Warmly,
The SaFeline Team

Never shipped

Got a tracking number on May 15 and the tracking info says USPS is still waiting for the item. It is now May 29th and no product.

Hello Cassandra, 
We sincerely apologize for the frustration your unfulfilled order has caused. Your package was mishandled on our end, which we accept full responsibility for. We completely understand how disappointing it is to wait for an order and not receive it—especially when you were excited to try our product.

As a small business team, we strive our best to give every customer the attention and experience they deserve. But in this case, we fell short, and we're truly sorry.

We’ve already fully refunded your order, and we've still sent your package because we want you to have the product you’ve anticipated for. We hope your cat enjoys it, and our corrective effort shows how much we care.
 SaFeline pet

SaFeline pet Cat Food Topper (Whole Egg Powder with D-Mannose) - 30 Day Supply

1 2 3

FAQ

What ingredients are in the supplement?

Simply chicken eggs exposed to cat allergens and our proprietary sugar blend. No fillers or preservatives.

When will my package arrive after placing the order?

**PLEASE NOTE—
Orders will be shipped within 10 business days of when the order is placed. Due to unforeseen manufacturing issues we’re currently experiencing, we cannot expedite the shipping process or ensure an adequately-timed and earlier delivery for subscription orders to prevent running out between months.

We deeply understand your frustration on this issue and appreciate your feedback. We are proactively addressing these issues surrounding shipping and subscriptions to best serve our customers and their feline friends.

Thank you for your support and patience as we work out the kinks and generate solutions.**

How can I access or make edits to my subscription purchase?

Customers who have purchased a subscription can access and edit their customer subscription through the link sent via email. We are in the process of creating a ‘Subscription Portal’ page on our website to streamline the accessibility and editing on customers’ end. If you need help accessing or editing your customer subscription portal, please email us as customerservice@safelinepet.com

How long does it take to feel a reduction in my allergy symptoms?

After around 3 weeks of daily feeding to your cat, you may start to feel relief from your cat allergy symptoms.

What are the directions for feeding my cat the supplement?

Feed it to your cat once a day everyday. Add one scoop (one teaspoon) of the powder supplement into your cat’s wet or dry food and mix thoroughly. Add a little bit of water to the dry food if the powder supplement is not adhering. For kittens under 10 months old, mix in a half scoop (1/2 teaspoon) to their wet/dry food.

Is SaFeline pet’s food topper safe for my cat?

Yes, our product is safe for cats. It's an all-natural, simple formula made with eggs, sugar, and D-mannose (a natural sugar made from cranberries). That's it. No preservatives. No fillers. 100% natural.

How much sugar is in the product?

The sugar is added to protect the allergen-neutralizing proteins in the eggs through the freeze drying process. There is less than 1 gram of sugar in each jar. The sugar is added to protect the proteins in the egg from becoming de-natured during the freeze-drying process. 3% is the recommended sugar limit in a cat's daily diet. Our sugar amount is below this limit while still remaining effective.

What research have you done to formulate the supplement?

All of our research sources can be found on the ‘How it Works’ page here.

What safety and health measures are included in your manufacturing process?

Our farms and operations are based out of Dayton and Roanoke, Virginia. Both co-owners have professional experience in the food service industry and follow all Current Good Manufacturing Practice (CGMP), Virginia Department of Health (VDH), and Center for Disease Control (CDC) guidelines. SaFeline pet and our farmers follow biosecurity measures, including, but not limited to, sanitizing utensils before/after use, using stainless steel surfaces and materials, wearing PPE, and minimizing cross-contamination.